Advanced segment builder

With advanced segments, you can create more specific and maintainable segments than basic segments. You can also use reference segments and transaction mixins in your advanced segments. Advanced segments provide the following additional features:

Ability to nest grouping logic.
Share query logic between segments.
See how many users match a particular chunk of query logic.

You can also generate Audience Insights for the segment as you are building it by clicking Analyze Segment in order to identify the right set of customers.

Conditions

Conditions are the logical building blocks of a segment. Segments are composed of one or more conditions. Each condition describes a particular activity and/or set of attributes, which a user must match in order to be included in the segment. The type of search you can run for an attribute is determined by the attribute type. For more information about operators supported for filtering, see Conditional operators for various data types.

When a condition is added to a segment, it has to belong to a logical grouping. There are three possible groups - ALL, ANY, and NONE.

Segment filters

Blueshift has an array of filters that you can use to create segments that target the right users based on specific features and attributes. For more information, see Segment filter categories.

Nested Grouping

Use the advanced segmentation editor to create more complex grouping logic with arbitrary depth and breadth. With advanced segments, you can create AND, OR, and NOT groupings on the fly and nest groupings within groupings.

You can think of AND, NOT and OR groups as Venn diagrams of logic that match sets of users. In the following example, circles A, B, and C represent some unit of segmentation logic, like a user attribute match, event match, messaging history match, another group, and so on.

Consider the following points when you create your complex segments:

The number of matching users inside an AND group decreases as you add logic because the search criteria of who to include gets increasingly specific.
The number of matching users inside an OR group increases as you add logic because the search criteria of who to include gets increasingly broad.
The number of matching users inside a NOT group decreases as you add logic because the search criteria of who to exclude gets increasingly broad.
Groupings are completely isolated from each other. This means that a given grouping always returns the same set of matching users, regardless of its parent groups.

For more information about using nested grouping to create a segment, see the example for Advanced nested grouping to search for specific customers in Segment Examples.

Create an advanced segment

To create an advanced segment, complete the following steps:

Go to the Segmentation index page and click +SEGMENT.
Select Advanced Segment as the Type of Segment.
If available, select the Users option to segment on.
Add a segment Name.
Click Create Segment.
Configure the required logic.
You can also include a reference segment or a transaction mixin segment.
Save the segment.

Segment count for an advanced segment

The segment membership count shows the number of matching users.

Segment counts are displayed only for channels that have at least one adapter configured.
Select the channels for which you want the segment count to be displayed and then click Refresh user counts to get the latest segment membership count.
The time of the last segment count refresh is displayed. Click Refresh user counts to get the latest segment membership count.

In addition to the total customer count for a segment, you can also find the count of customers in the segment who are eligible for messaging via a specific channel. The counts are obtained as per the definitions below:

Users	Total unique customers (known and unknown) who meet the segment criteria as identified by Blueshift
Emailable	Any customer who has a valid email address associated with their profile, has not unsubscribed or reported your emails as spam, and has never had a hard bounce.
Push Enabled	If you just have a single mobile app setup for your account and your account is configured to message only one device per customer (i.e. their last used device): Any customer who has installed your mobile app, has push notifications enabled for your app on the device they last accessed your app from and has never explicitly unsubscribed from your push campaigns in the past.
	If you just have a single mobile app setup for your account and your account is configured to message all devices that a customer has: Any customer who has installed your mobile app, has push notifications enabled for your app on at least one of their devices, and has never explicitly unsubscribed from your push campaigns in the past.
	If you just have set up multiple mobile apps for your account: Any customer who has installed the selected mobile app, has push notifications enabled for the selected app on at least one of their devices, and has never explicitly unsubscribed from any of your push campaigns in the past.
SMS Enabled	Any customer who has a phone number associated with their profile and has explicitly subscribed to the specific SMS sender ID in question. If you are using Blueshift Full Service SMS or have multiple SMS sender IDs set up for your account: Any customer who has a phone number associated with their profile and has explicitly subscribed to the specific SMS sender ID in question.
SMS Enabled	If you are not using Blueshift Full Service SMS and have just a single SMS sender ID set up for your account: Any customer who has a phone number associated with their profile and has not explicitly unsubscribed from your SMS campaigns previously.
In-app Enabled	If you just have a single mobile app setup for your account: Any customer who has installed your mobile app, has opted in to receive your in-app notifications on at least one of their devices, and has never explicitly unsubscribed from your in-app campaigns in the past.
In-app Enabled	If you have set up multiple mobile apps for your account: Any customer who has installed the selected mobile app, has opted in for in-app notifications for the selected app on at least one of their devices, and has never explicitly unsubscribed from any of your in-app campaigns in the past.

Tip: To get updated user counts quickly, do not select any channel. That way, Blueshift only computes the total users in the segment when you refresh the segment count. This saves the time required for computation as we do not need to compute user counts for each and every channel.

Matching users for logical grouping

From the summary pane you can scan for matching users in any chunk of logic. By scanning individual chunks you can make sense of the numbers from the bottom up.