Various statistics and reports are available in Blueshift via UI, Campaign APIs or Amazon S3. The table below provides a brief overview of all metrics captured in Blueshift by channel.
| Push (SDK) | Push (non-SDK) | SMS | In-app | ||
| Sends | Emails sent to ESP (not delivered yet). | Messages sent to GCM/APNS. | Messages sent to SMS Service Provider (not delivered to users). | Messages sent to SMS Service Provider (not delivered to users). | In-app messages sent to customer devices. |
Note: Sends is referred to as users in the campaign activity report and other reports exported from the platform. |
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| Impressions | Total emails opened | The in-app message is displayed in the host application. | |||
| Unique Impressions |
Unique users that opened an email. If a user X opens an email multiple times, it will be counted as a single unique impression regardless of the time duration between two opens. |
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| Clicks |
All the clicks recorded for a tracking link. Note: If a user clicks 5 times on a tracking link, the servers will record 5 total clicks and 1 unique click. |
All the clicks recorded for a tracking link. Note: If a user clicks 5 times on a tracking link, the servers will record 5 total clicks and 1 unique click. |
App opened and an event was generated within 15 minutes of send. Relies on mobile app sending events to Blueshift. |
The customer clicked on a clickable element (buttons, links etc...) on the in-app message. This event has additional data (clk_url and clk_elmt) that tells us on which element did the user click. Does not include clicks for Dismiss actions. |
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| Unique Clicks | Number of unique users that clicked on a tracking link. | Number of unique users that clicked on a tracking link. | Number of unique users that clicked on a tracking link. | Number of unique users that clicked on a tracking link (only if the SMS contains a link and Shorten & Track Links is enabled on the template). | |
| Dismiss | The customer closed or dismissed the in-app message. | ||||
| Visits | New session created from a campaign click. We will generate a new session after 30 minutes of inactivity. | New session created from a campaign click. We will generate a new session after 30 minutes of inactivity. | New session created from a campaign click. Will generate a new session after 30 minutes of inactivity. | ||
| Orders | Orders created via a campaign (and as defined by attribution settings). | Orders created via a campaign (and as defined by attribution settings). | Orders created via a campaign (and as defined by attribution settings). | Orders created via a campaign (and as defined by attribution settings). | |
| Activations | First purchase (and as defined by attribution settings). | First purchase (and as defined by attribution settings). | First purchase (and as defined by attribution settings). | First purchase (and as defined by attribution settings). | |
| Delivered | Emails delivered to users (not bounced). |
Delivered = Sent - Bounced A message is considered as delivered if a bounce is not received from APNS or FCM for a specific send. |
Messages delivered to users (not bounced). Available only if Blueshift's integration with Infobip or Twillio is used to send messages. |
The in-app message payload is fetched from the API and stored locally. | |
| Revenue | Total revenue resulting from the campaign (and as defined by attribution settings). | Total revenue resulting from the campaign (and as defined by attribution settings). | Total Revenue | ||
| Bounces |
Includes both hard and soft bounces. Soft bounces will be retried for up to 72hrs. However, whenever we receive a hard bounce, we will update the user attribute. - email_hard_bounced to true and exclude users from subsequent sends. |
Invalid Tokens (will be removed for subsequent sends). | Invalid Tokens (will be removed for subsequent sends). |
Messages not delivered to users (bounced). Available only if Blueshift's integration with Infobip or Twillio is used to send messages. |
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| Spam Reports | Triggered when a customer clicks the spam button or puts your email in their spam folder within their email client such as Yahoo, Google, Outlook, etc. We also store this as a custom attribute - email_spam_reported. | ||||
| Unsubscribes | Unique user who unsubscribed via the unsubscribe link in the email template or from the email header. |
Unique user who uses one of the following unsubscribe keywords (if Twilio is used to send an SMS):
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| Devices sent | The number of mobile devices a push or in-app message was sent to. | The number of mobile devices to which a push or in-app message was sent to. |
The number of mobile devices a push or in-app message was sent to. |
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| Devices bounced | The number of mobile devices to which we could not deliver a push message. | The number of mobile devices to which we could not deliver a push message. | |||
| Drops | Messages to a specific email address that an ESP drops in order to protect your sender reputation. | ||||
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