The Blueshift integration with Delighted template allows you to send surveys to users. A Delighted account is required to use this template.

Set up integration

Integrating your Delighted account with Blueshift includes the following steps:

  • Set up your Delighted account.
  • Add an adapter for the Delighted app.
  • Add a Cloud App template.

Set up your Delighted account

Before you can integrate with Blueshift, you must have your Delighted account set up. To integrate with Blueshift, you need the API Key

To access the API keys, log in to you Delighted account.

For more information about the Delighted API, see

Add an adapter for the Delighted app

To add a Delighted adapter in Blueshift, complete the following steps:

  1. Sign in to the Blueshift app, and click Apps in the left navigation menu.
  2. Go to All Apps, search for, and select Delighted.
  3. You can also go to Surveys Apps and select Delighted.
  4. Click Configure to view all the configured adapters.
  5. Click +ADAPTER to add an adapter.


  6. Add a Name for the adapter. If you have multiple adapters, the adapter name helps you to identify the integration.
  7. Provide the API Key.
  8. Add information for any Additional Headers.
  9. Click Save to add the adapter.

    The adapter is now added and you can use it in your Cloud App template.

Create a Delighted cloud app template

A Cloud App template is required to send a payload to Salesforce from a campaign.

To add a Delighted Cloud App template, complete the following steps:

  1. Go to Creatives > Cloud App.
  2. Click +TEMPLATES on the Cloud App Templates page.
  3. Select the Delighted app.

    Note: Only apps that support Cloud Apps templates and have atleast one adapter configured are displayed on the Cloud App Templates page.

  4. Configure the template including the name, tags and other relevant information. For more information, see Cloud Apps templates.


    Field Description
    Template Name Specify a name for the template to identify it on the index screen. 
    API Endpoint Specify the API endpoint that receives the request that we make. 
    Adapter Select the adapter to use to send the payload.

    Specify tags to organize this template.

    Since this template is a Blueshift resource that you use in campaigns, you can use tagging to organize it under folders.

    For more information on this, see Tagging.

  5. By default, the survey is sent by email. Hence  it is recommended that you set the Unique Sent Identifier to email under Show Advanced Settings.
  6. On the Content tab, fill the form to specify the data and the format in which to send the data to Salesforce.

    You can also switch to JSON and specify the content in JSON format. However, once you switch to JSON, you cannot use the form layout again.


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