mPulse - IVR

mPulse Mobile delivers solutions that you can use to reach your customers over a range of channels such as call centers, email, text messaging, portals, apps, and physical mail. Our integration with mPulse provides you an option to reach your customers over IVR (interactive voice response) via mPulse.

Prerequisites

Before you can set up integration with Blueshift, you must have your mPulse account set up.

To integrate with Blueshift, you need the Account ID, API endpoint, API username, and API password. Contact your mPulse account manager to get the information.

Set up integration

To add an mPulse adapter in Blueshift, complete the following steps:

1. Sign in to the Blueshift app, and click App Hub in the left navigation menu.
2. Go to All Apps, search for, and select mPulse.
3. You can also go to IVR Apps and select mPulse.
4. Click Configure to view all the configured adapters.
5. Click +ADAPTER to add an adapter.
6. Add a Name for the adapter.  If you have multiple adapters, the adapter name helps you to identify the integration.
7. Provide the following details for integration:
   

   Field	Description
   API Username	The username to access mPulse APIs.
   API Password	The password to access mPulse APIs.

8. Add information for any Additional Headers.
9. Click Save to add the adapter.

   The adapter is now added and you can use it in your Cloud App template.

Next steps

1. Create an mPulse cloud app template to send a payload from a campaign.
2. In your campaign journey, add an mPulse trigger. Select the template that you created.

Create an mPulse cloud app template

A Cloud App template is required to send a payload to mPulse from a campaign. You can include personalizations and recommendations in the template content. For more information, see Cloud Apps templates.

To add an mPulse Cloud App template, complete the following steps:

1. Go to Templates > Cloud App.
2. Click +TEMPLATES on the Cloud App Templates page.
3. Select the mPulse app.

   Note: Only apps that support Cloud Apps templates and have atleast one adapter configured are displayed on the Cloud App Templates page.

4. Go to the Properties tab and configure the template name, tags and other relevant information.

   Field	Description
   Template Name	Specify a name for the template to identify it on the index screen.
   API Endpoint	Specify the API endpoint that receives the request that we make.
   Adapter	Select the adapter to use to send the payload.
   Tags	Specify tags to organize this template. Since this template is a Blueshift resource that you use in campaigns, you can use tagging to organize it under folders. For more information on this, see Tagging.

5. Go to the Content tab.
6. On the Schema tab, add the schema to create the form to specify the data and the format in which to send the data to mPulse.

7. Go to the Content Form tab and fill the form that you created.

8. In the preview tab, you can also switch to JSON and view the content in JSON format.