Launchpad: FAQ & troubleshooting

Guidance for common questions, troubleshooting, and sharing feedback while using Launchpad during beta.

Troubleshooting

  Refine before reporting

Most issues can be resolved by continuing the same conversation. Clarify what was wrong, provide corrective instructions, and ask Launchpad to try again.

Analysis or insights look incorrect

  • Ask what time range and filters were applied.
  • Ask how the result was calculated and request a re-run.
  • Verify one metric against a standard Blueshift report and compare.
  • Provide corrective instructions and ask Launchpad to re-run the analysis.

This usually resolves issues caused by ambiguous prompts or incorrect assumptions in the conversation.

Asset creation or updates are incorrect

  • Point out what is wrong and ask Launchpad to fix it in the same chat.
  • For assets used in active campaigns, set the access policy to Require Approval so changes are reviewed before saving.
  • Changes apply only after saving, just like manual edits. Previous versions remain available.

When to contact support

Contact your CSM or support@blueshift.com if:

  • An incorrect change was saved and cannot be easily reversed.
  • Data loss or an irreversible action has impacted your work.
  • The agent repeatedly fails after multiple refinement attempts.
  • Behavior does not match what the Blueshift UI allows or displays.

When reporting, include the chat link and a short description of what you were trying to do.

Sharing in-chat feedback

After a Launchpad conversation completes, an in-chat feedback prompt may appear asking you to rate your experience. Select a rating and, optionally, describe the reason in the text field that follows.

in-chat-feedback-launchpad.png

Feedback — including incomplete attempts and sessions where results were not what you expected — helps improve accuracy and reliability. Even a quick rating is useful.

  Use Launchpad in your language

Launchpad's default language is English. It also works in most major languages, including Spanish, French, German, Portuguese, Italian, Dutch, Polish, Mandarin, Japanese, and Arabic. Chat in your preferred language, and Launchpad replies in the same language.

What you can do

  • Draft email templates, subject lines, and CTAs
  • Name and describe segments
  • Run analysis and read insights
  • Have full conversations with Launchpad

A few things to keep in mind

  • The Blueshift interface stays in English
  • Personalization tags like {{user.firstname}} are not translated — they fill in the customer's name as usual
  • For Arabic or Hebrew, ask Launchpad to set up a right-to-left layout
  • Quality is best in widely spoken languages
  • Always review the copy before sending

Frequently asked questions

Will Launchpad change my live campaigns or data? +
Not unless you save the changes. Set the access policy to Require Approval so nothing goes live without your review.
Is my data secure? +
Launchpad uses only your existing Blueshift account data. There is no cross-customer data sharing or model training on your data. Prompt data is not retained by third-party AI providers. For details, see the Blueshift Privacy Policy and Blueshift Trust Center.
Do I need IT or engineering to set this up? +
No. Launchpad works with your current Blueshift setup. No new integrations or technical configuration required.
Can my team access Launchpad? +
Yes. Access follows your existing Blueshift permissions. If a team member can edit something manually, Launchpad can draft it for them.
Can I use Launchpad on existing campaigns and templates? +
Yes. Use @mentions to reference and work with existing assets directly in chat.
What if Launchpad creates something wrong? +
You review everything before it goes live. Refine it in chat, edit it manually, or discard it. Your existing approval workflows remain unchanged.
Does Launchpad remember previous conversations? +
No. Each chat session starts fresh. Launchpad does not carry context from previous conversations. For complex tasks, provide relevant context at the start of each new session.
Is there a limit to chat length? +
Yes. Chats have a size limit based on how much information Launchpad can handle in a single conversation. When a chat reaches that limit, it becomes read-only. Start a new chat to continue.
What are Work Units? +
Work Units are Blueshift's measure of the output and value produced by Launchpad in a session. Simple data retrievals consume fewer units, while multi-step tasks — such as building segments or generating email templates — consume more. Launchpad displays the total Work Units consumed at the end of each chat session in the bottom-right corner of the chat input bar. Account Admins can view aggregate Work Unit usage from the Plan & Usage screen.
What happens to my work when beta ends? +
All assets created during beta remain in your account.

  Beta access

Launchpad x Compass is currently in beta. To enable it on your account, contact your CSM or support@blueshift.com.

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