Kenect is a messaging platform that connects businesses with their customers. Kenect builds simple texting tools that are elegant and easy-to-use. With the Kenect platform to text your customers, generate online reviews, gather leads from your websites, video chat, and collect payments. Our integration with Kenect allows you to send an SMS to your customers via Kenect.

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If you use Kenect integrated with Blueshift to send SMSes from a campaign, we can track:

  • SMSes sent from a campaign journey
  • Links clicked in an SMS if links use Blueshift URL shortener.

Location IDs

Kenect platform sends SMSes to your customers using various locations. In order to use the best location to send an SMS to your customer, Kenect requires a location ID for each customer. For more information, see the Kenect documentation.

Before you can start sending SMSes using Kenect you must complete the following steps:

  • Assign a locationId to each user that you add to Blueshift as part of any attribute of the user profile. The locationId that you assign to a user must exist in Kenect.
  • Provide this user attribute when you create an adapter in Blueshift for Kenect.

Set up integration

To integrate Kenect with Blueshift, complete the following steps:

  1. On the Blueshift app, navigate to the Setup channels page.
  2. On the Setup Channels page, select Kenect on the left panel, click +ADD ADAPTER and provide the following information on the Kenect adapter page:

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Alias Name

Specify an alias name for the adapter.

API Key

API key from your Kenect account. Get in touch with your Kenect account executive for more information.

API Token

API token from your Kenect account. Get in touch with your Kenect account executive for more information.

Location attribute

The user attribute that contains the Location ID for the user.

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