Troubleshooting templates

Here are some tips to help you troubleshoot templates and test sends in Blueshift.

Tracking changes

Q. How do I find out if any changes were made to a template?

You can find the changes made to a template by accessing the audit trail for the template. Open the template and click the Audit Trail icon located to the right of the template name.

Test Sends

Q. Why didn't the recipient get a message for a test send?

If Test Send did not send a message, verify the following Campaign behavior properties:

• If you have added recommendations in the template, and if you have set the Campaign property "Do not message the user if any of the recommendation block(s) is empty" on the Properties tab, ensure that recommendations are available for the selected preview user.
• If you have set the Campaign property "Do not message the user if any of the products in the event is not available in the catalogs" on the Properties tab, ensure that the products are currently available in the catalog.

Q. Why can't we see images in the preview or in the test sends?

Verify that there are no extra spaces added after the image URL in the template. Any added spaces might result in the images not being displayed.

Q. Why can't we see images in some email clients?

If you are able to see product images or other images in some emails clients like Outlook, but are unable to see the images in other email clients like Gmail, check if the URL for the image includes spaces. 

Some email clients replace the space with %20 and the images are displayed. However, some email clients do not replace the space and hence the images are not seen in the emails. If your product image URLs in the catalog contain spaces, update your customer catalog to replace the space with %20 or remove spaces from the URL.