The Audit Trail supports your security requirements by recording user activity for auditing purposes. The Audit Trail provides information about users who have accessed Blueshift and the actions they completed when they were logged in. The Audit Trail also helps you to recover quickly from any changes that might have been made inadvertently by identifying the items that were modified.

The Audit Trail includes information about the item that was impacted, the modifications made, the user who initiated the action, and the time at which this modification was done.

Actions that are recorded

The following actions are recorded in the audit trail records:

  • Archive
  • Clone
  • Copy-to
  • Create
  • Delete
  • Download
  • Export
  • Launch
  • Log in
  • Password Change
  • Pause
  • Recurring Customer Attribute Upload
  • Role Change
  • Status Change
  • Unarchive
  • Update
  • User Invite

Actions for the following types of content are recorded:

  • Account
  • Campaign
  • Campaign Alert
  • Cloud App Template
  • Custom List
  • Custom Roles
  • Email Template
  • External Fetch
  • Image
  • In-app Template
  • Insights Report and Dashboard
  • Interest Alert
  • Live Content Template
  • Live Content Slot
  • Notification Preference
  • Promotion
  • Push Template
  • Predictive Score
  • Recommendation Scheme
  • Segment
  • Shared Asset
  • SMS Template
  • Syndication
  • Tag Folder
  • Transaction Model
  • Trigger
  • User

Accessing the Audit Trail records

You can access the Audit Trail records from the drop-down menu next to the username. The entire history of user activity is available on the Blueshift platform for you to view and download.


  • The audit records displayed include the Date, User, Action, Type, and Item.
  • Click on the row to see the details for the Action. For an update action, you can view the old values and the updated values.
  • You can search within the audit records by user name and filter by User, Action, Type, and Item ID. You can also filter records based on a date range.
  • For entities that have dependent entities (for example, a campaign with multiple triggers), you can view the audit trail records for both the primary and the dependent entities at the same time. When you select the primary entity (for example, you select a specific campaign by entering the campaign ID), the Show dependent entities option is automatically selected. This lets you view all the changes for the associated triggers for that campaign along with all the campaign related changes (for example, campaign properties and start node).


Access audit trail for an entity

To access audit trail records for a particular entity while you are viewing or editing it, click the View Audit Trail icon. 

In the messaging studios (Email, SMS, Push, In-app, and Cloud app) and the Recommendation studio, the Audit Trail icon is located to the right of the template name.

For Shared assets, External Fetch, Segments, and Predictive Studio, the Audit Trail icon is located in the top right corner. auditTrail_segments_apr23.png

In campaigns, the Audit Trail icon is located to the right of the campaign name.

For campaign triggers, access the Audit Trail icon from the trigger actions menu.


Exporting the audit trail records

You can export the audit trail records in CSV format by clicking download_icon.png. The Date, User, Action, Type, and Item are included in the report along with the metadata, old vales and new values.

You can export a maximum of 1000 records at one time.

Email alerts for audit trail

In addition to having access to the entire history of user activity, you also have the option to receive email notifications for such events. Click the Notify via Email icon and add the email addresses where you want the notifications sent. A notification email containing the details of the event is sent each time an entry is added to the Audit Trail.



Exporting Audit trail records to your S3 bucket

The audit trail records are exported into your S3 bucket once a day.

  • The records are exported in CSV format.
  • All the records from the previous 24 hour period are exported.
  • The records are exported between midnight and 1 A.M. in the timezone set for your account.

You can find the details for the S3 bucket and the credentials in the Account profile tab. The S3 credentials are visible only to Admins.

Note: To enable the export of Audit trail records to your S3 bucket, contact

S3 bucket folder location

{site_name}/audit_trails/{year}/{month}/{day} The path for the S3 bucket where the audit trail reports are exported.

For example,

CSV files in .gz format


A single CSV file can contain a maximum of 2000 records. The maximum file size can be 80MB. If the file size exceeds 80MB, fewer records are included in the file.

The CSV file is compressed and uploaded in .gz format.

For example, if the Audit Trail for the day contains 5000 records, 3 CSV files will be created and exported to your S3 bucket.

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