Here are some of the errors you might encounter when you import customer data into Blueshift. For more information required fields and data formats, see Import customer data.
|Email is not in proper format||Provide the email in the correct format.|
|email is too long (maximum is 128 characters)||The email can have a maximum of 128 characters.|
|Retailer customer is too long (maximum is 128 characters)||The customer ID can have a maximum of 128 characters.|
|User identifier missing. No valid identifier found||Customer data must include at least one customer identifier - uuid, customer_id, email, device_id, or cookie.|
|Firstname is too long (maximum is 64 characters)||The first name can have a maximum of 64 characters.|
|Lastname is too long (maximum is 64 characters)||The last name can have a maximum of 64 characters.|
|Gender is other than 'male', 'female', 'unknown'||Gender can be male, female, or unknown.|
|Unsubscribed value should be only true(1) or false(0).||The value for the unsubscribed field can only be 0 (false) or 1 (true).|
|Joined at is invalid||The joined at date must be in ISO8601 format. For example, "2017-08-08", "2017-08-08T17:42:32Z".|
|Device ids is too long (maximum is 100 characters)||The Device ID can have a maximum of 100 characters.|
|Device ids is too short (minimum is 10 characters)||The Device ID must have at least 10 characters.|
|Too many users found on an identifier||The specified customer identifier is associated with too many customers. A customer identifier cannot be associated with more than 50 customers.|
|Internal Connection Error: uts_error=||An internal error occurred. Upload the customer data again. If the error persists, contact firstname.lastname@example.org.|
|Internal Conflict Error: uts_error=||An internal error occurred. Upload the event data again. If the error persists, contact email@example.com.|
|Internal Server Error: uts_error=||An internal error occurred. Contact firstname.lastname@example.org.|
|User was marked as forgotten: uts_error=||
The customer is forgotten. Forgotten customers cannot be updated.
To start tracking the customer again, you can go to the customer profile and Unforget the customer.
|BadRequest Error: error=||An internal error occurred. Contact email@example.com.|