Here are some of the errors you might encounter when you import customer data into Blueshift. For more information required fields and data formats, see Import customer data.
Errors
| Error Message | Description |
| Email is not in proper format | Provide the email in the correct format. |
| email is too long (maximum is 128 characters) | The email can have a maximum of 128 characters. |
| Retailer customer is too long (maximum is 128 characters) | The customer ID can have a maximum of 128 characters. |
| User identifier missing. No valid identifier found | Customer data must include at least one customer identifier - uuid, customer_id, email, device_id, or cookie. |
| Firstname is too long (maximum is 64 characters) | The first name can have a maximum of 64 characters. |
| Lastname is too long (maximum is 64 characters) | The last name can have a maximum of 64 characters. |
| Gender is other than 'male', 'female', 'unknown' | Gender can be male, female, or unknown. |
| Unsubscribed value should be only true(1) or false(0). | The value for the unsubscribed field can only be 0 (false) or 1 (true). |
| Joined at is invalid | The joined at date must be in ISO8601 format. For example, "2017-08-08", "2017-08-08T17:42:32Z". |
| Device ids is too long (maximum is 100 characters) | The Device ID can have a maximum of 100 characters. |
| Device ids is too short (minimum is 10 characters) | The Device ID must have at least 10 characters. |
| Too many users found on an identifier | The specified customer identifier is associated with too many customers. A customer identifier cannot be associated with more than 50 customers. |
| Internal Connection Error: uts_error= | An internal error occurred. Upload the customer data again. If the error persists, contact support@blueshift.com. |
| Internal Conflict Error: uts_error= | An internal error occurred. Upload the event data again. If the error persists, contact support@blueshift.com. |
| Internal Server Error: uts_error= | An internal error occurred. Contact support@blueshift.com. |
| User was marked as forgotten: uts_error= |
The customer is forgotten. Forgotten customers cannot be updated. To start tracking the customer again, you can go to the customer profile and Unforget the customer. |
| BadRequest Error: error= | An internal error occurred. Contact support@blueshift.com. |
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