To include products from a custom event in recommendations, configure the event to save product data to the user's profile.
This configuration is available to Admins only.
-
Go to Customer Data > Events and select the custom event.
- Select Save products.
- For Product saving mode, select one of the following:
Save products
When enabled, product data in the event payload is saved to the user's profile. Select a saving mode:
| Mode | What it does |
|---|---|
| Replace existing |
Products from the latest event payload replace all existing products. Select how they are replaced:
|
| Append to existing | Products from each event are added to the existing list. Limit: 1,000 products per event per user. |
| Save on timeline | Similar to Append to existing, but products are saved with a timestamp so you can retrieve them by date range. Limit: 1,000 products per event per user. |
Campaigns not triggering from an event import
If Trigger campaigns is enabled on your event import but campaigns are not firing, this might be because Save products is also enabled for the event. Contact support@blueshift.com for assistance.
Example: how product saving works
A user views three jackets at 2 pm (prod_ids: J1, J2, J3) and three shoes at 4 pm (prod_ids: S1, S2, S3). Here's what Blueshift retrieves for recommendations at 5 pm:
- Replace existing — retrieves S1, S2, S3 only. The jacket views are gone.
- Append to existing — retrieves J1, J2, J3, S1, S2, S3. All views are retained.
- Save on timeline — retrieves J1, J2, J3, S1, S2, S3, but you can filter by time. For example, retrieve only products viewed after 3 pm to get S1, S2, and S3.
- Click Save.
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