To include products from a custom event in recommendations, configure the event to save product data to the user's profile.
This configuration is available to Admins only.
-
Go to Customer Data > Events and select the custom event.
- Select Save products.
- For Product saving mode, select one of the following:
Save products
When enabled, product data in the event payload is saved to the user's profile. Select a saving mode:
| Mode | What it does |
|---|---|
| Replace existing |
Products from the latest event payload replace all existing products. Select how they are replaced:
|
| Append to existing | Products from each event are added to the existing list. Limit: 1,000 products per event per user. |
| Save on timeline | Similar to Append to existing, but products are saved with a timestamp so you can retrieve them by date range. Limit: 1,000 products per event per user. |
Example: how product saving works
A user views three jackets at 2 pm (prod_ids: J1, J2, J3) and three shoes at 4 pm (prod_ids: S1, S2, S3). Here's what Blueshift retrieves for recommendations at 5 pm:
- Replace existing — retrieves S1, S2, S3 only. The jacket views are gone.
- Append to existing — retrieves J1, J2, J3, S1, S2, S3. All views are retained.
- Save on timeline — retrieves J1, J2, J3, S1, S2, S3, but you can filter by time. For example, retrieve only products viewed after 3 pm to get S1, S2, and S3.
- Click Save.
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